Notice history

Operational

Oct 2024

Nov 2024

Dec 2024

Oct 2024

Nov 2024

Dec 2024

Resolved
December 19, 2024 at 9:44 AMUTC
Resolved
December 19, 2024 at 9:44 AMUTC
This incident has been resolved. Please contact support if you require further technical assistance.
Monitoring
December 19, 2024 at 5:38 AMUTC
Monitoring
December 19, 2024 at 5:38 AMUTC
A fix has been deployed and we can see members joining new sessions successfully. We will continue to keep a close eye on the zone during our peak this evening.
If you continue to encounter a issue please contact support via email or make a post on our community support forum.
Update
December 19, 2024 at 2:35 AMUTC
Update
December 19, 2024 at 2:35 AMUTC
We are working with NVIDIA to identify and resolve this issue which is impacting other GeForce NOW data centres.

All CloudGG Casual and Performance members are impacted. You may experience significant queues or failures to join a new session.

Edit: We originally reported that Ultimate members in East 2 were affected, this was incorrect. Ultimate members are not affected at the time of writing.
Investigating
December 19, 2024 at 2:18 AMUTC
Investigating
December 19, 2024 at 2:18 AMUTC
We are currently investigating a disruption to the AU East 1 zone that hosts Casual and Performance rigs.

Resolved
December 09, 2024 at 11:42 AMUTC
Resolved
December 09, 2024 at 11:42 AMUTC
This incident has been resolved.
We will continue to monitor the zone closely.
Monitoring
December 09, 2024 at 10:24 AMUTC
Monitoring
December 09, 2024 at 10:24 AMUTC
We have identified the issue and implemented a fix.

As the zone comes back online you may experience a queue.
Update
December 09, 2024 at 9:29 AMUTC
Update
December 09, 2024 at 9:29 AMUTC
We are still investigating the cause of this disruption.
Ultimate Members may receive any of the following error messages:

- Game is not currently supported in your region.
- We are currently at capacity in your region.
- Error Code:
- We are currently undergoing scheduled maintenance.

We will update this incident when we have further information to share.
Investigating
December 09, 2024 at 8:17 AMUTC
Investigating
December 09, 2024 at 8:17 AMUTC
We are currently investigating errors affecting Ultimate Members.

Resolved
December 06, 2024 at 12:18 AMUTC
Resolved
December 06, 2024 at 12:18 AMUTC
We have not received any reports about further disruptions to user game play.

We are marking this resolved and will continue to monitor the zone. Please contact support if you encounter any issues.
Monitoring
December 05, 2024 at 8:50 PMUTC
Monitoring
December 05, 2024 at 8:50 PMUTC
A fix has been deployed and the zone is now online.

We will continue to monitor the zone closely over the next few hours.

If you encounter any technical issues please contact support@cloud.gg
Update
December 05, 2024 at 4:45 PMUTC
Update
December 05, 2024 at 4:45 PMUTC
NVIDIA are continuing to investigate this incident and have identified some impacted components for further attention.
As a result of this incident, users may see a "not available in your location" error message, "full capacity" message, or long queue times when attempting to access the zone.
Investigating
December 05, 2024 at 2:24 PMUTC
Investigating
December 05, 2024 at 2:24 PMUTC
We're aware of an issue affecting Ultimate sessions in the AU-East2 (RTX 4080) zone.

Network Infrastructure Maintenance

Completed
November 06, 2024 at 9:33 PMUTC
Completed
November 06, 2024 at 9:33 PMUTC
Maintenance has completed and we are seeing user activity in the East and West GeForce Now by CloudGG zones.

If you require any technical assistance please email support@cloud.gg
In progress
November 06, 2024 at 5:00 PMUTC
In progress
November 06, 2024 at 5:00 PMUTC
Maintenance is now in progress
Planned
November 06, 2024 at 5:00 PMUTC
Planned
November 06, 2024 at 5:00 PMUTC
We are undertaking planned maintenance and software updates of our network infrastructure.

Members will not be able to start a new session during the planned maintenance.

Active sessions will be asked to wrap up over an hour period after commencement. This affects all GeForce Now by CloudGG data centres.

Resolved
October 30, 2024 at 10:17 PMUTC
Resolved
October 30, 2024 at 10:17 PMUTC
This incident has been resolved and we will continue to monitor throughout the day.
Monitoring
October 30, 2024 at 9:45 PMUTC
Monitoring
October 30, 2024 at 9:45 PMUTC
We implemented a fix and are currently monitoring the result.
Investigating
October 30, 2024 at 8:34 PMUTC
Investigating
October 30, 2024 at 8:34 PMUTC
We are currently investigating complaints about long queues times on AU East NPA-PNT-SYD-01

Completed
October 29, 2024 at 10:36 PMUTC
Completed
October 29, 2024 at 10:36 PMUTC
Maintenance has completed successfully.
In progress
October 29, 2024 at 3:00 PMUTC
In progress
October 29, 2024 at 3:00 PMUTC
Maintenance is now in progress
Planned
October 29, 2024 at 3:00 PMUTC
Planned
October 29, 2024 at 3:00 PMUTC
AU-East2 (NPA-PNT-SYD-02) zone will be completely offline for approximately 8 hours while software upgrades and updates are performed during a maintenance window.
The work is necessary to ensure future updates can be performed in a rolling fashion; we apologise for any inconvenience.

Completed
October 23, 2024 at 1:00 PMUTC
Completed
October 23, 2024 at 1:00 PMUTC
Maintenance has completed successfully
In progress
October 22, 2024 at 1:00 PMUTC
In progress
October 22, 2024 at 1:00 PMUTC
Maintenance is now in progress
Planned
October 22, 2024 at 1:00 PMUTC
Planned
October 22, 2024 at 1:00 PMUTC
We are performing scheduled maintenance on East 1.

Users on East 1 may encounter higher than usual waiting times.

While we do not require downtime for this maintenance period, we will be updating software on machines that are idle.

Completed
October 22, 2024 at 1:00 PMUTC
Completed
October 22, 2024 at 1:00 PMUTC
Maintenance has completed successfully
In progress
October 21, 2024 at 1:00 PMUTC
In progress
October 21, 2024 at 1:00 PMUTC
Maintenance is now in progress
Planned
October 21, 2024 at 1:00 PMUTC
Planned
October 21, 2024 at 1:00 PMUTC
We are performing scheduled maintenance on East 2 and West 1.

Users on West and Ultimate members on East 2 may encounter higher than usual waiting times.

While we do not require downtime for this maintenance period, we will be updating software on machines that are idle.

my.cloud.gg maintenance

Completed
October 17, 2024 at 3:30 AMUTC
Completed
October 17, 2024 at 3:30 AMUTC
The user portal is now back online. You may receive a prompt to log back in.
In progress
October 17, 2024 at 3:20 AMUTC
In progress
October 17, 2024 at 3:20 AMUTC
Maintenance is now in progress
Planned
October 17, 2024 at 3:20 AMUTC
Planned
October 17, 2024 at 3:20 AMUTC
The my.cloud.gg portal will temporarily be unavailable for up to 5 minutes while maintenance is performed.

Oct 2024 to Dec 2024

Everything is healthy.