GeForce NOW powered by CloudGG Status - Incident history https://status.cloud.gg GeForce NOW powered by CloudGG Mon, 20 Oct 2025 09:29:39 +0000 Third-Party Service Disruption Type: Incident Duration: 1 hour and 38 minutes Affected Components: AU-West1, AU-East1, AU-East2, , GeForce NOW Zones → Oct 20, 09:29:39 GMT+0 - Identified - Some online multiplayer games such as Fortnite may not launch or present an error due to an Amazon Web Service (AWS) outage. Games using AWS for online features are affected. Oct 20, 11:07:59 GMT+0 - Resolved - AWS has reported it has recovered. We will continue to monitor performance and feedback over the next several hours. Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:29:39</var> GMT+0</small><br><strong>Identified</strong> - Some online multiplayer games such as Fortnite may not launch or present an error due to an Amazon Web Service (AWS) outage. Games using AWS for online features are affected..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:07:59</var> GMT+0</small><br><strong>Resolved</strong> - AWS has reported it has recovered. We will continue to monitor performance and feedback over the next several hours. .</p> ]]> Mon, 20 Oct 2025 09:29:39 +0000 https://status.cloud.gg/incident/cmgyxp6o801p21wzrwn2kbxor https://status.cloud.gg/incident/cmgyxp6o801p21wzrwn2kbxor Prolonged Queues on AU-West1 Type: Incident Duration: 5 hours and 15 minutes Affected Components: AU-West1 May 6, 07:15:00 GMT+0 - Resolved - This incident has been resolved. Please contact support in your CloudGG portal if you continue to encounter a problem. May 6, 02:00:00 GMT+0 - Identified - We have identified a problem on AU West affecting our Performance and Casual members. You may experience a prolonged queue. We are actively working with NVIDIA to resolve the issue. AU East remains unaffected. Type: Incident

Duration: 5 hours and 15 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact support in your CloudGG portal if you continue to encounter a problem. .</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a problem on AU West affecting our Performance and Casual members. You may experience a prolonged queue. We are actively working with NVIDIA to resolve the issue. AU East remains unaffected. .</p> ]]> Tue, 6 May 2025 02:00:00 +0000 https://status.cloud.gg/incident/cmabwoeu80024142zmqnskkbz https://status.cloud.gg/incident/cmabwoeu80024142zmqnskkbz Some sessions failing to start (C2720021, C192000C) Type: Incident Duration: 7 hours and 1 minute Affected Components: AU-East2, AU-East1 May 5, 01:49:08 GMT+0 - Identified - We're aware of some sessions in AU-East1 and AU-East2 zones failing to start with error codes C2720021 and C192000C. This global incident is under active investigation by NVIDIA. For further updates, please check NVIDIA's official GeForce NOW status page at https://status.geforcenow.com. May 5, 08:50:00 GMT+0 - Resolved - This incident has been resolved. We are continuing to monitor reports of error messages and game crashes Type: Incident

Duration: 7 hours and 1 minute

Affected Components: ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>01:49:08</var> GMT+0</small><br><strong>Identified</strong> - We're aware of some sessions in AU-East1 and AU-East2 zones failing to start with error codes C2720021 and C192000C. This global incident is under active investigation by NVIDIA. For further updates, please check NVIDIA's official GeForce NOW status page at https://status.geforcenow.com..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We are continuing to monitor reports of error messages and game crashes .</p> ]]> Mon, 5 May 2025 01:49:08 +0000 https://status.cloud.gg/incident/cmaaf9vmx009suy6f71ac03fo https://status.cloud.gg/incident/cmaaf9vmx009suy6f71ac03fo Service Disruption Type: Incident Duration: 2 hours and 3 minutes Affected Components: AU-East2 Mar 20, 08:55:40 GMT+0 - Investigating - We are currently investigating a disruption affecting AU East 2\. This affects our Performance and Ultimate members. You may not be able to start a new session, may experience a queue, or receive an error message when starting a new game session. Mar 20, 10:17:04 GMT+0 - Investigating - We are working with NVIDIA to isolate the issue. We do not have an ETA on when services will return to normal, we are working to resolve the issue as soon as possible. Mar 20, 10:47:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the results. We are seeing activity in AU East 2 return to normal and queues have reduced. Mar 20, 10:59:06 GMT+0 - Resolved - This issue is now resolved. We will continue to monitor the performance of AU East 2 overnight. Type: Incident

Duration: 2 hours and 3 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>08:55:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a disruption affecting AU East 2\. This affects our Performance and Ultimate members. You may not be able to start a new session, may experience a queue, or receive an error message when starting a new game session..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>10:17:04</var> GMT+0</small><br><strong>Investigating</strong> - We are working with NVIDIA to isolate the issue. We do not have an ETA on when services will return to normal, we are working to resolve the issue as soon as possible..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>10:47:19</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the results. We are seeing activity in AU East 2 return to normal and queues have reduced. .</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>10:59:06</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. We will continue to monitor the performance of AU East 2 overnight. .</p> ]]> Thu, 20 Mar 2025 08:55:40 +0000 https://status.cloud.gg/incident/cm8h49664005f2crjtk3sly5j https://status.cloud.gg/incident/cm8h49664005f2crjtk3sly5j NVIDIA Service Disruption Type: Incident Duration: 1 hour and 3 minutes Affected Components: AU-East2, AU-East1, AU-West1 Mar 18, 04:00:00 GMT+0 - Investigating - We are aware of a global outage affecting some of NVIDIA's services, NVIDIA is currently investigating. You may experience unexpected behaviour when starting a session or playing a game. Mar 18, 05:02:48 GMT+0 - Resolved - A fix has been implemented and we will continue to monitor results over the coming hours. If you encounter a technical issue with the client or a game please report the issue by either: 1. Using the in-client feedback module. It is located next to your username in the top right of the client. 2. Making a post on our community forum. 3. Contact support in your CloudGG portal for further assistance. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of a global outage affecting some of NVIDIA's services, NVIDIA is currently investigating. You may experience unexpected behaviour when starting a session or playing a game. .</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>05:02:48</var> GMT+0</small><br><strong>Resolved</strong> - A fix has been implemented and we will continue to monitor results over the coming hours. If you encounter a technical issue with the client or a game please report the issue by either: 1. Using the in-client feedback module. It is located next to your username in the top right of the client. 2. Making a post on our community forum. 3. Contact support in your CloudGG portal for further assistance..</p> ]]> Tue, 18 Mar 2025 04:00:00 +0000 https://status.cloud.gg/incident/cm8dzxr6n001qpnf1xz70o8ok https://status.cloud.gg/incident/cm8dzxr6n001qpnf1xz70o8ok Service Disruption Type: Incident Duration: 4 hours and 32 minutes Affected Components: AU-East2, AU-East1, AU-West1 Feb 18, 06:26:47 GMT+0 - Resolved - This incident has been resolved. Feb 18, 01:55:00 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Type: Incident

Duration: 4 hours and 32 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>06:26:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>01:55:00</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> ]]> Tue, 18 Feb 2025 01:55:00 +0000 https://status.cloud.gg/incident/cm79q8v3k001211dcsbv9kcla https://status.cloud.gg/incident/cm79q8v3k001211dcsbv9kcla AU East 1 Service Disruption Type: Incident Duration: 9 hours and 22 minutes Affected Components: AU-East1 Feb 14, 13:02:40 GMT+0 - Monitoring - NVIDIA have identified an issue, implemented a fix and are currently monitoring the result. Feb 14, 05:30:00 GMT+0 - Investigating - We are investigating reports of Casual members using AU East 1 (SYD-01) encountering the following errors: * Game is not supported in your region * GeForce NOW is at capacity If you are encountering an issue please report it in the GeForce NOW client feedback module (found to the right of the search bar). After reporting the issue, please try exiting your GeForce NOW app or browser, then try again. Feb 14, 14:51:57 GMT+0 - Resolved - This incident has been resolved. If you continue to see errors, please report these using the in-app feedback feature. Type: Incident

Duration: 9 hours and 22 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>13:02:40</var> GMT+0</small><br><strong>Monitoring</strong> - NVIDIA have identified an issue, implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of Casual members using AU East 1 (SYD-01) encountering the following errors: * Game is not supported in your region * GeForce NOW is at capacity If you are encountering an issue please report it in the GeForce NOW client feedback module (found to the right of the search bar). After reporting the issue, please try exiting your GeForce NOW app or browser, then try again..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>14:51:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you continue to see errors, please report these using the in-app feedback feature..</p> ]]> Fri, 14 Feb 2025 05:30:00 +0000 https://status.cloud.gg/incident/cm74pb0y6003suevc93fudi3c https://status.cloud.gg/incident/cm74pb0y6003suevc93fudi3c Service Disruption Type: Incident Duration: 6 days and 13 minutes Affected Components: AU-East2, AU-East1, AU-West1 Jan 21, 22:59:23 GMT+0 - Investigating - We are investigating reports of various errors including: • Zone in maintenance • Zone at capacity • Not available in your region • Titles patching Please reach out to our support team (including screenshots) if you are encountering an issue starting a session. Jan 22, 01:23:35 GMT+0 - Resolved - This issue was resolved. Please contact support if you continue to encounter an issue. Type: Incident

Duration: 6 days and 13 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>22:59:23</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of various errors including: • Zone in maintenance • Zone at capacity • Not available in your region • Titles patching Please reach out to our support team (including screenshots) if you are encountering an issue starting a session..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>01:23:35</var> GMT+0</small><br><strong>Resolved</strong> - This issue was resolved. Please contact support if you continue to encounter an issue..</p> ]]> Tue, 21 Jan 2025 22:59:23 +0000 https://status.cloud.gg/incident/cm672uto501mfx7nvormi7vpm https://status.cloud.gg/incident/cm672uto501mfx7nvormi7vpm Service Disruption Causing Queues Type: Incident Duration: 3 hours and 51 minutes Affected Components: AU-East2, AU-East1, AU-West1 Dec 30, 05:51:06 GMT+0 - Resolved - This incident has been resolved. If you continue to encounter an issue please contact support via the CloudGG Portal or the CloudGG Community Forum. Dec 30, 02:00:00 GMT+0 - Identified - We are working with NVIDIA to resolve a service issue affecting NVIDIA and GeForce NOW alliance services. You may experience queues until the issue has been fixed. You can also track NVIDIA's incident tracker at <https://status.geforcenow.com/incidents/782lznzfsb57> Type: Incident

Duration: 3 hours and 51 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>05:51:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If you continue to encounter an issue please contact support via the CloudGG Portal or the CloudGG Community Forum..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are working with NVIDIA to resolve a service issue affecting NVIDIA and GeForce NOW alliance services. You may experience queues until the issue has been fixed. You can also track NVIDIA's incident tracker at <https://status.geforcenow.com/incidents/782lznzfsb57>.</p> ]]> Mon, 30 Dec 2024 02:00:00 +0000 https://status.cloud.gg/incident/cm5altuph004e7mwl4bje94of https://status.cloud.gg/incident/cm5altuph004e7mwl4bje94of Service Disruption on all CloudGG Zones Type: Incident Duration: 7 hours and 26 minutes Affected Components: AU-East2, AU-East1, AU-West1 Dec 19, 02:18:27 GMT+0 - Investigating - We are currently investigating a disruption to the AU East 1 zone that hosts Casual and Performance rigs. Dec 19, 02:35:57 GMT+0 - Investigating - We are working with NVIDIA to identify and resolve this issue which is impacting other GeForce NOW data centres. All CloudGG Casual and Performance members are impacted. You may experience significant queues or failures to join a new session. Edit: We originally reported that Ultimate members in East 2 were affected, this was incorrect. Ultimate members are not affected at the time of writing. Dec 19, 05:38:00 GMT+0 - Monitoring - A fix has been deployed and we can see members joining new sessions successfully. We will continue to keep a close eye on the zone during our peak this evening. If you continue to encounter a issue please contact support via email or make a post on our community support forum. Dec 19, 09:44:45 GMT+0 - Resolved - This incident has been resolved. Please contact support if you require further technical assistance. Type: Incident

Duration: 7 hours and 26 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>02:18:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a disruption to the AU East 1 zone that hosts Casual and Performance rigs. .</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>02:35:57</var> GMT+0</small><br><strong>Investigating</strong> - We are working with NVIDIA to identify and resolve this issue which is impacting other GeForce NOW data centres. All CloudGG Casual and Performance members are impacted. You may experience significant queues or failures to join a new session. Edit: We originally reported that Ultimate members in East 2 were affected, this was incorrect. Ultimate members are not affected at the time of writing. .</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>05:38:00</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been deployed and we can see members joining new sessions successfully. We will continue to keep a close eye on the zone during our peak this evening. If you continue to encounter a issue please contact support via email or make a post on our community support forum..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>09:44:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact support if you require further technical assistance. .</p> ]]> Thu, 19 Dec 2024 02:18:27 +0000 https://status.cloud.gg/incident/cm4uozuha0027ptdano47us6p https://status.cloud.gg/incident/cm4uozuha0027ptdano47us6p Disruption to AU East SYD 2 (Ultimate Members) Type: Incident Duration: 3 hours and 25 minutes Affected Components: AU-East2 Dec 9, 08:17:32 GMT+0 - Investigating - We are currently investigating errors affecting Ultimate Members. Dec 9, 10:24:40 GMT+0 - Monitoring - We have identified the issue and implemented a fix. As the zone comes back online you may experience a queue. Dec 9, 09:29:29 GMT+0 - Investigating - We are still investigating the cause of this disruption. Ultimate Members may receive any of the following error messages: \- Game is not currently supported in your region. \- We are currently at capacity in your region. \- Error Code: \- We are currently undergoing scheduled maintenance. We will update this incident when we have further information to share. Dec 9, 11:42:15 GMT+0 - Resolved - This incident has been resolved. We will continue to monitor the zone closely. Type: Incident

Duration: 3 hours and 25 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>08:17:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating errors affecting Ultimate Members..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>10:24:40</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the issue and implemented a fix. As the zone comes back online you may experience a queue. .</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:29:29</var> GMT+0</small><br><strong>Investigating</strong> - We are still investigating the cause of this disruption. Ultimate Members may receive any of the following error messages: \- Game is not currently supported in your region. \- We are currently at capacity in your region. \- Error Code: \- We are currently undergoing scheduled maintenance. We will update this incident when we have further information to share..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:42:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue to monitor the zone closely. .</p> ]]> Mon, 9 Dec 2024 08:17:32 +0000 https://status.cloud.gg/incident/cm4grf5dt0026tnvyg6zb306j https://status.cloud.gg/incident/cm4grf5dt0026tnvyg6zb306j Disruption to services (RTX 4080/AU-East2) Type: Incident Duration: 9 hours and 54 minutes Affected Components: AU-East2 Dec 5, 14:24:23 GMT+0 - Investigating - We're aware of an issue affecting Ultimate sessions in the AU-East2 (RTX 4080) zone. Dec 5, 16:45:15 GMT+0 - Investigating - NVIDIA are continuing to investigate this incident and have identified some impacted components for further attention. As a result of this incident, users may see a "not available in your location" error message, "full capacity" message, or long queue times when attempting to access the zone. Dec 5, 20:50:47 GMT+0 - Monitoring - A fix has been deployed and the zone is now online. We will continue to monitor the zone closely over the next few hours. If you encounter any technical issues please contact [support@cloud.gg](mailto:support@cloud.gg) Dec 6, 00:18:15 GMT+0 - Resolved - We have not received any reports about further disruptions to user game play. We are marking this resolved and will continue to monitor the zone. Please contact support if you encounter any issues. Type: Incident

Duration: 9 hours and 54 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:24:23</var> GMT+0</small><br><strong>Investigating</strong> - We're aware of an issue affecting Ultimate sessions in the AU-East2 (RTX 4080) zone..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:45:15</var> GMT+0</small><br><strong>Investigating</strong> - NVIDIA are continuing to investigate this incident and have identified some impacted components for further attention. As a result of this incident, users may see a "not available in your location" error message, "full capacity" message, or long queue times when attempting to access the zone..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:50:47</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been deployed and the zone is now online. We will continue to monitor the zone closely over the next few hours. If you encounter any technical issues please contact [support@cloud.gg](mailto:support@cloud.gg).</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:18:15</var> GMT+0</small><br><strong>Resolved</strong> - We have not received any reports about further disruptions to user game play. We are marking this resolved and will continue to monitor the zone. Please contact support if you encounter any issues..</p> ]]> Thu, 5 Dec 2024 14:24:23 +0000 https://status.cloud.gg/incident/cm4berikl001hhs992s2oqtyr https://status.cloud.gg/incident/cm4berikl001hhs992s2oqtyr Network Infrastructure Maintenance Type: Maintenance Duration: 4 hours and 33 minutes Affected Components: AU-East2, AU-East1, AU-West1 Nov 6, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 6, 17:00:00 GMT+0 - Identified - We are undertaking planned maintenance and software updates of our network infrastructure. Members will not be able to start a new session during the planned maintenance. Active sessions will be asked to wrap up over an hour period after commencement. This affects all GeForce Now by CloudGG data centres. Nov 6, 21:33:18 GMT+0 - Completed - Maintenance has completed and we are seeing user activity in the East and West GeForce Now by CloudGG zones. If you require any technical assistance please email [support@cloud.gg](mailto:support@cloud.gg) Type: Maintenance

Duration: 4 hours and 33 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are undertaking planned maintenance and software updates of our network infrastructure. Members will not be able to start a new session during the planned maintenance. Active sessions will be asked to wrap up over an hour period after commencement. This affects all GeForce Now by CloudGG data centres..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:33:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed and we are seeing user activity in the East and West GeForce Now by CloudGG zones. If you require any technical assistance please email [support@cloud.gg](mailto:support@cloud.gg) .</p> ]]> Wed, 6 Nov 2024 17:00:00 +0000 https://status.cloud.gg/maintenance/cm2zirxv9003a7lzby1zvpc8i https://status.cloud.gg/maintenance/cm2zirxv9003a7lzby1zvpc8i Service Disruption Type: Incident Duration: 1 hour and 43 minutes Affected Components: AU-East1 Oct 30, 20:34:02 GMT+0 - Investigating - We are currently investigating complaints about long queues times on AU East NPA-PNT-SYD-01 Oct 30, 21:45:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 30, 22:17:30 GMT+0 - Resolved - This incident has been resolved and we will continue to monitor throughout the day. Type: Incident

Duration: 1 hour and 43 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:34:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating complaints about long queues times on AU East NPA-PNT-SYD-01 .</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>21:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>22:17:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and we will continue to monitor throughout the day..</p> ]]> Wed, 30 Oct 2024 20:34:02 +0000 https://status.cloud.gg/incident/cm2wc478f004gnhy3n3syau0k https://status.cloud.gg/incident/cm2wc478f004gnhy3n3syau0k Zone offline for maintenance Type: Maintenance Duration: 7 hours and 36 minutes Affected Components: AU-East2 Oct 29, 15:00:00 GMT+0 - Identified - AU-East2 (NPA-PNT-SYD-02) zone will be completely offline for approximately 8 hours while software upgrades and updates are performed during a maintenance window. The work is necessary to ensure future updates can be performed in a rolling fashion; we apologise for any inconvenience. Oct 29, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 29, 22:36:28 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 hours and 36 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - AU-East2 (NPA-PNT-SYD-02) zone will be completely offline for approximately 8 hours while software upgrades and updates are performed during a maintenance window. The work is necessary to ensure future updates can be performed in a rolling fashion; we apologise for any inconvenience..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>22:36:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 29 Oct 2024 15:00:00 +0000 https://status.cloud.gg/maintenance/cm24iewfk00i3huz759jdopq5 https://status.cloud.gg/maintenance/cm24iewfk00i3huz759jdopq5 Software Updates for East 1 Type: Maintenance Duration: 1 day Affected Components: AU-East1 Oct 22, 13:00:00 GMT+0 - Identified - We are performing scheduled maintenance on East 1. Users on East 1 may encounter higher than usual waiting times. While we do not require downtime for this maintenance period, we will be updating software on machines that are idle. Oct 23, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 22, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 day

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled maintenance on East 1. Users on East 1 may encounter higher than usual waiting times. While we do not require downtime for this maintenance period, we will be updating software on machines that are idle..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 22 Oct 2024 13:00:00 +0000 https://status.cloud.gg/maintenance/cm2h7fb4900b1vrrvq65qohqk https://status.cloud.gg/maintenance/cm2h7fb4900b1vrrvq65qohqk Software Updates for East 2 and West 1 Type: Maintenance Duration: 1 day Affected Components: AU-East2, AU-West1 Oct 21, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 21, 13:00:00 GMT+0 - Identified - We are performing scheduled maintenance on East 2 and West 1\. Users on West and Ultimate members on East 2 may encounter higher than usual waiting times. While we do not require downtime for this maintenance period, we will be updating software on machines that are idle. Oct 22, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day

Affected Components: ,

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled maintenance on East 2 and West 1\. Users on West and Ultimate members on East 2 may encounter higher than usual waiting times. While we do not require downtime for this maintenance period, we will be updating software on machines that are idle. .</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 21 Oct 2024 13:00:00 +0000 https://status.cloud.gg/maintenance/cm2h73r4u00b66flm8akr8jn1 https://status.cloud.gg/maintenance/cm2h73r4u00b66flm8akr8jn1 my.cloud.gg maintenance Type: Maintenance Duration: 11 minutes Affected Components: Other Cloud.GG services Oct 17, 03:30:51 GMT+0 - Completed - The user portal is now back online. You may receive a prompt to log back in. Oct 17, 03:20:01 GMT+0 - Identified - Maintenance is now in progress Oct 17, 03:20:00 GMT+0 - Identified - The [my.cloud.gg](http://my.cloud.gg) portal will temporarily be unavailable for up to 5 minutes while maintenance is performed. Type: Maintenance

Duration: 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>03:30:51</var> GMT+0</small><br><strong>Completed</strong> - The user portal is now back online. You may receive a prompt to log back in..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>03:20:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>03:20:00</var> GMT+0</small><br><strong>Identified</strong> - The [my.cloud.gg](http://my.cloud.gg) portal will temporarily be unavailable for up to 5 minutes while maintenance is performed..</p> ]]> Thu, 17 Oct 2024 03:20:00 +0000 https://status.cloud.gg/maintenance/cm2cqfpj4002hnaepm83aqoeb https://status.cloud.gg/maintenance/cm2cqfpj4002hnaepm83aqoeb Investigating some titles stuck in 'patching' Type: Incident Duration: 6 days, 17 hours and 9 minutes Affected Components: AU-East1 Oct 3, 07:34:00 GMT+0 - Investigating - NVIDIA are currently investigating reports of several titles stuck in a patching state, affecting some new session creation across Trial, Basic, Casual, and Priority accounts in the AU-East1 zone. Oct 6, 09:09:00 GMT+0 - Identified - The root cause of delays in certain title patching has been identified as impacting several zones globally and is being actively worked on by NVIDIA. Oct 7, 23:09:00 GMT+0 - Monitoring - A temporary fix has been deployed with certain titles (including War Thunder) already restored. Oct 9, 00:30:00 GMT+0 - Monitoring - A fix has been deployed and patching is now restored. Due to a backlog in patching, the patch queue may take several days to fully clear. Oct 10, 00:43:00 GMT+0 - Resolved - Patching queues have cleared as of the 9th Oct, and this incident has been resolved. Type: Incident

Duration: 6 days, 17 hours and 9 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>07:34:00</var> GMT+0</small><br><strong>Investigating</strong> - NVIDIA are currently investigating reports of several titles stuck in a patching state, affecting some new session creation across Trial, Basic, Casual, and Priority accounts in the AU-East1 zone..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>09:09:00</var> GMT+0</small><br><strong>Identified</strong> - The root cause of delays in certain title patching has been identified as impacting several zones globally and is being actively worked on by NVIDIA..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:09:00</var> GMT+0</small><br><strong>Monitoring</strong> - A temporary fix has been deployed with certain titles (including War Thunder) already restored..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been deployed and patching is now restored. Due to a backlog in patching, the patch queue may take several days to fully clear..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>00:43:00</var> GMT+0</small><br><strong>Resolved</strong> - Patching queues have cleared as of the 9th Oct, and this incident has been resolved..</p> ]]> Thu, 3 Oct 2024 07:34:00 +0000 https://status.cloud.gg/incident/cm24f7ksz000sta92qt4caen3 https://status.cloud.gg/incident/cm24f7ksz000sta92qt4caen3