tag:status.cloud.gg,2005:/history GeForce NOW powered by CloudGG Status - Incident history 2025-10-20T09:29:39.396+00:00 GeForce NOW powered by CloudGG tag:status.cloud.gg,2005:Incident/cmgyxp6o801p21wzrwn2kbxor 2025-10-20T09:29:39.396+00:00 2025-10-20T09:29:39.396+00:00 Third-Party Service Disruption Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: AU-West1, AU-East1, AU-East2, , GeForce NOW Zones →

Oct 20, 09:29:39 GMT+0
Identified - Some online multiplayer games such as Fortnite may not launch or present an error due to an Amazon Web Service (AWS) outage. Games using AWS for online features are affected..

Oct 20, 11:07:59 GMT+0
Resolved - AWS has reported it has recovered. We will continue to monitor performance and feedback over the next several hours. .

]]> tag:status.cloud.gg,2005:Incident/cmabwoeu80024142zmqnskkbz 2025-05-06T02:00:00.000+00:00 2025-05-06T07:15:00.000+00:00 Prolonged Queues on AU-West1 Type: Incident

Duration: 5 hours and 15 minutes

Affected Components: AU-West1

May 6, 07:15:00 GMT+0
Resolved - This incident has been resolved. Please contact support in your CloudGG portal if you continue to encounter a problem. .

May 6, 02:00:00 GMT+0
Identified - We have identified a problem on AU West affecting our Performance and Casual members. You may experience a prolonged queue. We are actively working with NVIDIA to resolve the issue. AU East remains unaffected. .

]]> tag:status.cloud.gg,2005:Incident/cmaaf9vmx009suy6f71ac03fo 2025-05-05T01:49:08.118+00:00 2025-05-05T01:49:08.118+00:00 Some sessions failing to start (C2720021, C192000C) Type: Incident

Duration: 7 hours and 1 minute

Affected Components: AU-East2, AU-East1

May 5, 01:49:08 GMT+0
Identified - We're aware of some sessions in AU-East1 and AU-East2 zones failing to start with error codes C2720021 and C192000C. This global incident is under active investigation by NVIDIA. For further updates, please check NVIDIA's official GeForce NOW status page at https://status.geforcenow.com..

May 5, 08:50:00 GMT+0
Resolved - This incident has been resolved. We are continuing to monitor reports of error messages and game crashes .

]]> tag:status.cloud.gg,2005:Incident/cm8h49664005f2crjtk3sly5j 2025-03-20T08:55:40.986+00:00 2025-03-20T08:55:40.986+00:00 Service Disruption Type: Incident

Duration: 2 hours and 3 minutes

Affected Components: AU-East2

Mar 20, 08:55:40 GMT+0
Investigating - We are currently investigating a disruption affecting AU East 2\. This affects our Performance and Ultimate members. You may not be able to start a new session, may experience a queue, or receive an error message when starting a new game session..

Mar 20, 10:17:04 GMT+0
Investigating - We are working with NVIDIA to isolate the issue. We do not have an ETA on when services will return to normal, we are working to resolve the issue as soon as possible..

Mar 20, 10:47:19 GMT+0
Monitoring - We implemented a fix and are currently monitoring the results. We are seeing activity in AU East 2 return to normal and queues have reduced. .

Mar 20, 10:59:06 GMT+0
Resolved - This issue is now resolved. We will continue to monitor the performance of AU East 2 overnight. .

]]> tag:status.cloud.gg,2005:Incident/cm8dzxr6n001qpnf1xz70o8ok 2025-03-18T04:00:00.000+00:00 2025-03-18T04:00:00.000+00:00 NVIDIA Service Disruption Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: AU-East2, AU-East1, AU-West1

Mar 18, 04:00:00 GMT+0
Investigating - We are aware of a global outage affecting some of NVIDIA's services, NVIDIA is currently investigating. You may experience unexpected behaviour when starting a session or playing a game. .

Mar 18, 05:02:48 GMT+0
Resolved - A fix has been implemented and we will continue to monitor results over the coming hours. If you encounter a technical issue with the client or a game please report the issue by either: 1. Using the in-client feedback module. It is located next to your username in the top right of the client. 2. Making a post on our community forum. 3. Contact support in your CloudGG portal for further assistance..

]]> tag:status.cloud.gg,2005:Incident/cm79q8v3k001211dcsbv9kcla 2025-02-18T01:55:00.000+00:00 2025-02-18T06:26:47.698+00:00 Service Disruption Type: Incident

Duration: 4 hours and 32 minutes

Affected Components: AU-East2, AU-East1, AU-West1

Feb 18, 06:26:47 GMT+0
Resolved - This incident has been resolved..

Feb 18, 01:55:00 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

]]> tag:status.cloud.gg,2005:Incident/cm74pb0y6003suevc93fudi3c 2025-02-14T05:30:00.000+00:00 2025-02-14T13:02:40.509+00:00 AU East 1 Service Disruption Type: Incident

Duration: 9 hours and 22 minutes

Affected Components: AU-East1

Feb 14, 13:02:40 GMT+0
Monitoring - NVIDIA have identified an issue, implemented a fix and are currently monitoring the result..

Feb 14, 05:30:00 GMT+0
Investigating - We are investigating reports of Casual members using AU East 1 (SYD-01) encountering the following errors: * Game is not supported in your region * GeForce NOW is at capacity If you are encountering an issue please report it in the GeForce NOW client feedback module (found to the right of the search bar). After reporting the issue, please try exiting your GeForce NOW app or browser, then try again..

Feb 14, 14:51:57 GMT+0
Resolved - This incident has been resolved. If you continue to see errors, please report these using the in-app feedback feature..

]]> tag:status.cloud.gg,2005:Incident/cm672uto501mfx7nvormi7vpm 2025-01-21T22:59:23.146+00:00 2025-01-21T22:59:23.146+00:00 Service Disruption Type: Incident

Duration: 6 days and 13 minutes

Affected Components: AU-East2, AU-East1, AU-West1

Jan 21, 22:59:23 GMT+0
Investigating - We are investigating reports of various errors including: • Zone in maintenance • Zone at capacity • Not available in your region • Titles patching Please reach out to our support team (including screenshots) if you are encountering an issue starting a session..

Jan 22, 01:23:35 GMT+0
Resolved - This issue was resolved. Please contact support if you continue to encounter an issue..

]]> tag:status.cloud.gg,2005:Incident/cm5altuph004e7mwl4bje94of 2024-12-30T02:00:00.000+00:00 2024-12-30T05:51:06.368+00:00 Service Disruption Causing Queues Type: Incident

Duration: 3 hours and 51 minutes

Affected Components: AU-East2, AU-East1, AU-West1

Dec 30, 05:51:06 GMT+0
Resolved - This incident has been resolved. If you continue to encounter an issue please contact support via the CloudGG Portal or the CloudGG Community Forum..

Dec 30, 02:00:00 GMT+0
Identified - We are working with NVIDIA to resolve a service issue affecting NVIDIA and GeForce NOW alliance services. You may experience queues until the issue has been fixed. You can also track NVIDIA's incident tracker at <https://status.geforcenow.com/incidents/782lznzfsb57>.

]]> tag:status.cloud.gg,2005:Incident/cm4uozuha0027ptdano47us6p 2024-12-19T02:18:27.439+00:00 2024-12-19T02:18:27.439+00:00 Service Disruption on all CloudGG Zones Type: Incident

Duration: 7 hours and 26 minutes

Affected Components: AU-East2, AU-East1, AU-West1

Dec 19, 02:18:27 GMT+0
Investigating - We are currently investigating a disruption to the AU East 1 zone that hosts Casual and Performance rigs. .

Dec 19, 02:35:57 GMT+0
Investigating - We are working with NVIDIA to identify and resolve this issue which is impacting other GeForce NOW data centres. All CloudGG Casual and Performance members are impacted. You may experience significant queues or failures to join a new session. Edit: We originally reported that Ultimate members in East 2 were affected, this was incorrect. Ultimate members are not affected at the time of writing. .

Dec 19, 05:38:00 GMT+0
Monitoring - A fix has been deployed and we can see members joining new sessions successfully. We will continue to keep a close eye on the zone during our peak this evening. If you continue to encounter a issue please contact support via email or make a post on our community support forum..

Dec 19, 09:44:45 GMT+0
Resolved - This incident has been resolved. Please contact support if you require further technical assistance. .

]]> tag:status.cloud.gg,2005:Incident/cm4grf5dt0026tnvyg6zb306j 2024-12-09T08:17:32.540+00:00 2024-12-09T08:17:32.540+00:00 Disruption to AU East SYD 2 (Ultimate Members) Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: AU-East2

Dec 9, 08:17:32 GMT+0
Investigating - We are currently investigating errors affecting Ultimate Members..

Dec 9, 10:24:40 GMT+0
Monitoring - We have identified the issue and implemented a fix. As the zone comes back online you may experience a queue. .

Dec 9, 09:29:29 GMT+0
Investigating - We are still investigating the cause of this disruption. Ultimate Members may receive any of the following error messages: \- Game is not currently supported in your region. \- We are currently at capacity in your region. \- Error Code: \- We are currently undergoing scheduled maintenance. We will update this incident when we have further information to share..

Dec 9, 11:42:15 GMT+0
Resolved - This incident has been resolved. We will continue to monitor the zone closely. .

]]> tag:status.cloud.gg,2005:Incident/cm4berikl001hhs992s2oqtyr 2024-12-05T14:24:23.376+00:00 2024-12-05T14:24:23.376+00:00 Disruption to services (RTX 4080/AU-East2) Type: Incident

Duration: 9 hours and 54 minutes

Affected Components: AU-East2

Dec 5, 14:24:23 GMT+0
Investigating - We're aware of an issue affecting Ultimate sessions in the AU-East2 (RTX 4080) zone..

Dec 5, 16:45:15 GMT+0
Investigating - NVIDIA are continuing to investigate this incident and have identified some impacted components for further attention. As a result of this incident, users may see a "not available in your location" error message, "full capacity" message, or long queue times when attempting to access the zone..

Dec 5, 20:50:47 GMT+0
Monitoring - A fix has been deployed and the zone is now online. We will continue to monitor the zone closely over the next few hours. If you encounter any technical issues please contact [support@cloud.gg](mailto:support@cloud.gg).

Dec 6, 00:18:15 GMT+0
Resolved - We have not received any reports about further disruptions to user game play. We are marking this resolved and will continue to monitor the zone. Please contact support if you encounter any issues..

]]> tag:status.cloud.gg,2005:Maintenance/cm2zirxv9003a7lzby1zvpc8i 2024-11-06T17:00:00.000+00:00 2024-11-06T17:00:01.000+00:00 Network Infrastructure Maintenance Type: Maintenance

Duration: 4 hours and 33 minutes

Affected Components: AU-East2, AU-East1, AU-West1

Nov 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 6, 17:00:00 GMT+0
Identified - We are undertaking planned maintenance and software updates of our network infrastructure. Members will not be able to start a new session during the planned maintenance. Active sessions will be asked to wrap up over an hour period after commencement. This affects all GeForce Now by CloudGG data centres..

Nov 6, 21:33:18 GMT+0
Completed - Maintenance has completed and we are seeing user activity in the East and West GeForce Now by CloudGG zones. If you require any technical assistance please email [support@cloud.gg](mailto:support@cloud.gg) .

]]> tag:status.cloud.gg,2005:Incident/cm2wc478f004gnhy3n3syau0k 2024-10-30T20:34:02.086+00:00 2024-10-30T20:34:02.086+00:00 Service Disruption Type: Incident

Duration: 1 hour and 43 minutes

Affected Components: AU-East1

Oct 30, 20:34:02 GMT+0
Investigating - We are currently investigating complaints about long queues times on AU East NPA-PNT-SYD-01 .

Oct 30, 21:45:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 30, 22:17:30 GMT+0
Resolved - This incident has been resolved and we will continue to monitor throughout the day..

]]> tag:status.cloud.gg,2005:Maintenance/cm24iewfk00i3huz759jdopq5 2024-10-29T15:00:00.000+00:00 2024-10-29T15:00:00.000+00:00 Zone offline for maintenance Type: Maintenance

Duration: 7 hours and 36 minutes

Affected Components: AU-East2

Oct 29, 15:00:00 GMT+0
Identified - AU-East2 (NPA-PNT-SYD-02) zone will be completely offline for approximately 8 hours while software upgrades and updates are performed during a maintenance window. The work is necessary to ensure future updates can be performed in a rolling fashion; we apologise for any inconvenience..

Oct 29, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 22:36:28 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.cloud.gg,2005:Maintenance/cm2h7fb4900b1vrrvq65qohqk 2024-10-22T13:00:00.000+00:00 2024-10-22T13:00:00.000+00:00 Software Updates for East 1 Type: Maintenance

Duration: 1 day

Affected Components: AU-East1

Oct 22, 13:00:00 GMT+0
Identified - We are performing scheduled maintenance on East 1. Users on East 1 may encounter higher than usual waiting times. While we do not require downtime for this maintenance period, we will be updating software on machines that are idle..

Oct 23, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 22, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.cloud.gg,2005:Maintenance/cm2h73r4u00b66flm8akr8jn1 2024-10-21T13:00:00.000+00:00 2024-10-21T13:00:01.000+00:00 Software Updates for East 2 and West 1 Type: Maintenance

Duration: 1 day

Affected Components: AU-East2, AU-West1

Oct 21, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 21, 13:00:00 GMT+0
Identified - We are performing scheduled maintenance on East 2 and West 1\. Users on West and Ultimate members on East 2 may encounter higher than usual waiting times. While we do not require downtime for this maintenance period, we will be updating software on machines that are idle. .

Oct 22, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.cloud.gg,2005:Maintenance/cm2cqfpj4002hnaepm83aqoeb 2024-10-17T03:20:00.000+00:00 2024-10-17T03:30:51.553+00:00 my.cloud.gg maintenance Type: Maintenance

Duration: 11 minutes

Affected Components: Other Cloud.GG services

Oct 17, 03:30:51 GMT+0
Completed - The user portal is now back online. You may receive a prompt to log back in..

Oct 17, 03:20:01 GMT+0
Identified - Maintenance is now in progress.

Oct 17, 03:20:00 GMT+0
Identified - The [my.cloud.gg](http://my.cloud.gg) portal will temporarily be unavailable for up to 5 minutes while maintenance is performed..

]]> tag:status.cloud.gg,2005:Incident/cm24f7ksz000sta92qt4caen3 2024-10-03T07:34:00.000+00:00 2024-10-03T07:34:00.000+00:00 Investigating some titles stuck in 'patching' Type: Incident

Duration: 6 days, 17 hours and 9 minutes

Affected Components: AU-East1

Oct 3, 07:34:00 GMT+0
Investigating - NVIDIA are currently investigating reports of several titles stuck in a patching state, affecting some new session creation across Trial, Basic, Casual, and Priority accounts in the AU-East1 zone..

Oct 6, 09:09:00 GMT+0
Identified - The root cause of delays in certain title patching has been identified as impacting several zones globally and is being actively worked on by NVIDIA..

Oct 7, 23:09:00 GMT+0
Monitoring - A temporary fix has been deployed with certain titles (including War Thunder) already restored..

Oct 9, 00:30:00 GMT+0
Monitoring - A fix has been deployed and patching is now restored. Due to a backlog in patching, the patch queue may take several days to fully clear..

Oct 10, 00:43:00 GMT+0
Resolved - Patching queues have cleared as of the 9th Oct, and this incident has been resolved..

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